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,LLC
Mobile Pet Salon & Spa

Our Policies:
(You will be asked to sign a copy of this policy statement before your pet is groomed at your first groom appointment.)

1. Our philosophy is to offer a stress free grooming experience for your dog or cat.  We pay special attention to older pets and pets with health issues.
* Your pet's safety and comfort are the first priority.
* I will not perform any grooming procedure that causes pain or a level of stress that we believe is excessive.  This includes nail trimming in some situations.
* Senior pets will be groomed for cleanliness and comfort.

2. You, the pet owner, will advise us of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions.
* These may include prior surgeries, hip or joint issues, warts, moles, ear infections or skin problems.

3. If your dog has behavior problems, please let us know.
* Paradise Paws Mobile Salon reserves the right to muzzle your dog.
* If we arrive at your home and your dog cannot be groomed, a $50.00 minimum groom fee will apply.
* The pet owner will be held liable for any bites that require medical treatment and for any property damage caused by their pet.
* All bites will be reported to the local authorities as required by law.
* Paradise Paws Mobile Salon reserves the right to refuse service.

4. Appointments.
* The groomer will arrive as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily schedule of the groomer.  This includes traffic, weather, mechanical difficulties, spending more time with an older/younger pet or difficult pet.  The pet's safety will never be compromised by rushing to meet a schedule.  You will be called and advised of an arrival time when schedules change beyond our control.

5. Pricing varies for each dog and is determined by breed, size and condition of your pet.
* Additional charges apply for de-matting, de-shedding, excessive coat, conditioners and flea treatments due to the additional time it takes.
* Additional charges may apply due to the dog's temperament and behavior during the groom.
* There will be a minimum $10 charge for each time your pet eliminates in our trailer due to the extra time it takes to re-sanitize the trailer and equipment after elimination. To prevent being charged this extra fee, please be sure your pet has eliminated prior to the groomer's arrival.

6. Matting.
* If you would like your pet brushed out, de-matting fees are $1.00 per MINUTE.
* If your pet cannot be humanely de-matted, we may ask permission to clip the hair short and "start over."  We will always ask your permission.
* Please keep in mind that a matted coat can cause numerous health conditions, including itching, irritation, and skin infections.  Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles, skin folds and moisture trapped and hidden in the matts.  Heavy matting can trap moisture near the pet's skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process.  Paradise Paws Mobile Salon is not responsible for any pre-existing conditions that exist due to a matted coat.
* If you would like to reschedule your grooming appointment to allow you time to brush or comb out the excess matting, a $50.00 minimum groom fee will apply.

7. FLEAS & TICKS.
* ALL PETS FOUND TO HAVE FLEAS OR TICKS MUST HAVE A FLEA BATH!
* Pet owners MUST notify us BEFORE their scheduled appointment if your pet has FLEAS.  If we are properly notified at least 24 hours in advance, a Flea bath is only $15 extra.  If we are NOT notified prior to the appointment time, the Flea bath charge is doubled.
* Flea baths are scheduled at the end of a grooming day in order to be able to treat the trailer with flea killers before the next pet is groomed inside.  This is done to prevent transmission of fleas from pet to pet in our care.
* TICKS will be removed and placed in a baggie for you to bring to your vet to have checked for Tick-borne illnesses.  Tick removal is $1/each (first 2 are free).

8. Paradise Paws Mobile Pet Salon will not groom any pet who is not up-to-date on their Rabies vaccinations as required by LAW.

9. Paradise Paws requires 24 hours notice to change or cancel an appointment.
* We will contact you by phone, voicemail, email or text to remind you of your appointment.
* Failure to call 24 hours in advance may result in a charge of a $50.00 no call/no show fee that must be paid prior to your next grooming appointment.
* Giving advance notice gives us the opportunity to fill your grooming slot and rearrange our schedule.
* If the groomer shows up for the appointment and there is no one at home to release the pet (unless prior arrangements are made), or the pet cannot be caught/found to groom, a $50 cancellation fee will apply.
* If you are not able to be home for the groom and would like to make arrangements for the groomer to do the groom anyway, please contact us to make those arrangements and make sure the pet is crated prior to your leaving for the day so we can find/catch the pet for the groom.

10. Payment.
* Paradise Paws accepts cash, checks and select credit cards (AmEx, MasterCard, Visa & Discover).
* Payment is due at completion of groom.
* Checks shall be made out to "Paradise Paws, LLC"
* There will be a $35.00 charge for non-sufficient funds.

11. Photographs.
* Paradise Paws may take a picture of your pet for our Facebook page or website.